Terms of Service

Last Updated: February 28, 2026

These Terms of Service ("Terms") govern your use of all services provided by Navatek Solutions LLC ("Navatek Solutions," "Navatek" "we," "our," "us"), including all affiliated platforms — Navatek Support (navateksupport.com) and Navatek Gaming (navatekgaming.com). By engaging our services, subscribing to a plan, submitting a support request, or accessing any of our websites, you agree to be bound by these Terms. If you do not agree, do not use our services.

1. Services Provided Remotely

All services listed below are delivered 100% remotely via secure encrypted remote access tools, phone, chat, and email. Navatek Solutions does not guarantee on-site support unless explicitly agreed upon in a separate written agreement.

Navatek Solutions (navateksolutions.com) — Business & Managed IT Services:

• Computer Cleanup & Optimization — Removal of junk files, temporary files, and software clutter; startup optimization; browser cleanup; and system tune-up to improve speed, stability, and responsiveness.
• Virus & Malware Removal — Remote scanning, identification, and removal of viruses, malware, adware, and other threats using industry-trusted security tools.
• Software Troubleshooting & Support — Diagnosis and resolution of application errors, crashes, compatibility issues, and software-related performance problems.
• Windows Update & Driver Management — Safe installation of OS updates, security patches, and driver updates with full attention to compatibility and system health.
• Printer & Peripheral Device Setup — Remote configuration of printers, webcams, scanners, and other accessories.
• Email & Account Assistance — Help with login issues, account sync problems, and email client configuration.
• Wi-Fi & Internet Diagnostics — Remote diagnosis of slow speeds, connection drops, and home network configuration issues.
• Cloud Backup Setup — Assistance configuring cloud backup solutions to protect important personal files and data. See Section 6 for data loss limitations.
• Remote Computer & Helpdesk Support — Diagnosis and resolution of software errors, operating system issues, application support, user account management, and general IT troubleshooting on Windows and macOS systems via secure remote desktop tools.
• Network Management — Remote configuration, monitoring, and optimization of routers, switches, firewalls, VPNs, and wireless access points. Includes network performance assessments and recommendations.
• Cybersecurity Services — Deployment and management of endpoint protection, antivirus/anti-malware software, threat monitoring, security awareness guidance, and vulnerability assessments performed remotely.
• 24/7 Automated Monitoring — Continuous remote monitoring of servers, workstations, and network infrastructure for performance anomalies, hardware health, uptime, and security events via enterprise-grade RMM tools.
• Microsoft Office 365 Management — Remote administration of Microsoft 365 tenants including user provisioning, license management, Exchange Online, SharePoint, Teams setup, and security policy management.
• Cloud Data Backup — Configuration and management of cloud-based backup solutions. Backup schedules, retention policies, and restoration assistance are handled remotely. See Section 6 for data loss limitations.
• SEO Services — Remote search engine optimization services including keyword research, on-page SEO audits, technical SEO improvements, and performance reporting. Results are not guaranteed and depend on third-party search engine algorithms outside our control.
• Web Development — Remote design, development, and maintenance of websites and web applications. Deliverables, timelines, and scope will be defined in separate project agreements.
• VMware & Virtualization Support — Remote support for VMware ESXi, vSphere, Workstation, and related virtual infrastructure. Includes VM configuration, troubleshooting, and performance tuning.
• Emergency IT Support — Priority remote response for critical IT incidents outside of normal business hours. Emergency support is billed at applicable rates or covered per active plan terms.

Navatek Support (navateksupport.com) — Personal & Home User IT Services:

• Computer Cleanup & Optimization — Removal of junk files, temporary files, and software clutter; startup optimization; browser cleanup; and system tune-up to improve speed, stability, and responsiveness.
• Virus & Malware Removal — Remote scanning, identification, and removal of viruses, malware, adware, and other threats using industry-trusted security tools.
• Software Troubleshooting & Support — Diagnosis and resolution of application errors, crashes, compatibility issues, and software-related performance problems.
• Windows Update & Driver Management — Safe installation of OS updates, security patches, and driver updates with full attention to compatibility and system health.
• Printer & Peripheral Device Setup — Remote configuration of printers, webcams, scanners, and other accessories.
• Email & Account Assistance — Help with login issues, account sync problems, and email client configuration.
• Wi-Fi & Internet Diagnostics — Remote diagnosis of slow speeds, connection drops, and home network configuration issues.
• Cloud Backup Setup — Assistance configuring cloud backup solutions to protect important personal files and data. See Section 6 for data loss limitations.

Navatek Gaming (navatekgaming.com) — Gamer & Streamer IT Services:

• Gaming PC Cleanup & Optimization — Full system tune-up, malware scan and removal, startup optimization, browser cleanup, and game mode performance tuning tailored for gaming workloads.
• Advanced Troubleshooting — Deep diagnostics for gaming crashes, FPS drops, latency issues, driver conflicts, and software errors affecting gaming performance.
• Streaming Setup & Optimization — Remote configuration and optimization of streaming software (OBS, Streamlabs, etc.), encoding settings, and overall streaming performance.
• 24/7 RMM Monitoring — Continuous remote monitoring of gaming systems using enterprise-grade RMM tools, with alerts for hardware health and performance anomalies.
• ESET Endpoint Protection Management — Deployment and ongoing management of ESET antivirus and antimalware protection on gaming systems.
• Network Diagnostics — Remote diagnosis and optimization of network performance for gaming, including latency, packet loss, and router/DNS configuration.
• Monthly Performance Reports — Regular system health summaries and performance analysis for active monthly plan subscribers.

2. Remote Support Plans & Pricing

The following plans apply across all Navatek platforms. All prices are in USD. Plans are billed monthly per seat unless otherwise specified. Annual billing is available at a 20% discount — contact us for details. Pricing is subject to change with 30 days' written notice.

Navatek Solutions — Business Managed IT Plans:

Navatek Support — Personal & Home User Plans:

Navatek Gaming — Gamer & Streamer Plans:

All plans renew automatically unless cancelled. Emergency support outside plan hours may be billed separately at $125/hr. Annual billing discounts are available upon request.

3. Payment & Billing

Subscription fees are billed monthly in advance. One-time service fees are due at the time of service. Payment is processed via PayPal or other approved methods. Invoices are due upon receipt. Accounts more than 15 days past due may result in suspension of services. Navatek Solutions reserves the right to charge a late fee of 1.5% per month on balances outstanding beyond 30 days. All fees are non-refundable except as required by applicable law or as stated in a separate service agreement.

4. Cancellation & Refunds

You may cancel your subscription at any time. Cancellations take effect at the end of the current billing cycle — no partial-month refunds are issued. To cancel, contact us at info@navateksolutions.com. One-time and project-based services are non-refundable once work has commenced. Navatek Solutions reserves the right to terminate service access immediately for material breach of these Terms.

5. Client Responsibilities

To receive effective remote support across any Navatek platform, you agree to:

• Provide authorized and lawful remote access to your systems only when requested by a Navatek technician, and revoke access promptly after each session.
• Ensure that all software, licenses, games, and systems you ask us to support are legally owned or licensed by you.
• Maintain complete, current, and independently verified backups of all data prior to any remote support session. This is a mandatory client obligation. See Section 6.
• Provide accurate and complete information about your systems and issues to allow effective diagnosis and resolution.
• Notify Navatek Solutions promptly of any known security incidents, unauthorized access, hardware failures, or significant changes to your IT environment.

6. Data Loss — Disclaimer & Limitation of Liability

7. Errors, Misconfigurations & Technical Outcomes

8. General Limitation of Liability

To the maximum extent permitted by applicable law in all 50 United States, Navatek Solutions LLC and its officers, employees, agents, partners, and licensors shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages — including but not limited to lost profits, lost revenue, loss of streaming income, business interruption, loss of goodwill, or costs of substitute services — arising out of or in connection with these Terms or any services rendered, even if advised of the possibility of such damages and regardless of the theory of liability. In no event shall Navatek Solutions' total aggregate liability to you for any claim or combination of claims exceed the total fees paid by you to Navatek Solutions in the three (3) calendar months immediately preceding the event giving rise to the claim.

9. No Warranties

ALL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. Navatek Solutions does not warrant that services will be uninterrupted, timely, or error-free; that any specific issue will be resolved; that any specific technical outcome, gaming performance improvement, FPS gain, streaming quality result, security posture, or SEO ranking improvement will be achieved; or that results from any service will meet your expectations. Results vary based on the client's hardware, software, existing configurations, cooperation, and factors outside our control. No employee, contractor, or agent of Navatek Solutions is authorized to make warranties beyond those expressly stated herein.

10. Confidentiality & Remote Access Security

Navatek Solutions will treat all client data and system information encountered during a support session as confidential and will not disclose it to unauthorized third parties. Remote access sessions are conducted using industry-standard encrypted tools (e.g., NinjaOne RMM, secure remote desktop clients). Clients grant Navatek Solutions limited, session-specific, and revocable remote access solely for the purpose of providing contracted services. We will never access your systems without your explicit, real-time authorization. Clients are encouraged to monitor all remote sessions and may terminate access at any time.

11. Acceptable Use

You agree not to use any Navatek Solutions service to engage in unlawful activities, distribute malware or harmful software, circumvent legal software or game licensing, harass or harm others, or violate the rights of any third party. Navatek Solutions reserves the right to immediately terminate services — without refund — if we reasonably believe a client is using our services for illegal, fraudulent, or unethical purposes.

12. Service Availability

Navatek Solutions will make commercially reasonable efforts to provide services during agreed-upon hours and response windows as defined per plan. We reserve the right to perform scheduled maintenance with advance notice. Unplanned outages or disruptions caused by third-party services (e.g., Microsoft, ISPs, cloud platforms, PayPal, or streaming providers) are outside our control and do not constitute a breach of these Terms.

13. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of New Mexico, United States, without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts of Bernalillo County, New Mexico, and both parties consent to personal jurisdiction therein. Any claim must be brought within one (1) year of the date the cause of action arose, or such claim is permanently barred. These Terms are intended to be enforceable in all 50 states of the United States. Where any state law mandates minimum rights that cannot be contractually waived, those rights are preserved only to the minimum extent legally required, and all other provisions remain in full force and effect.

14. Changes to These Terms

Navatek Solutions reserves the right to modify these Terms at any time. We will provide at least 30 days' notice of material changes via email or prominent website notice. Continued use of any Navatek service after changes take effect constitutes acceptance of the updated Terms. The most current version will always be available at navateksolutions.com/terms.html.

15. Contact

Questions about these Terms? Contact us at info@navateksolutions.com Thank you.